Terms & Conditions

Welcome to the website of Salus Sanctuary LLC (“Salus Sanctuary,” “Salus,” “we,” “our,” or “us”). By accessing or using this website, you agree to these Terms & Conditions.
These terms apply to the use of our website and online resources. They do not replace any patient agreements, informed consent documents, financial agreements, privacy notices, or other documents provided to individuals receiving services from Salus Sanctuary.

Use of This Website
The Salus Sanctuary website is intended to provide general information about our organization, behavioral health services, treatment programs, educational resources, and ways to contact our team.
Website content is provided for informational and educational purposes only and should not be considered individualized medical, psychiatric, psychological, therapeutic, legal, or other professional advice.
Information on this website should not be used as a substitute for consultation, diagnosis, or treatment from a qualified healthcare professional.

No Provider-Patient Relationship
Visiting this website, submitting an online form, requesting information, calling or emailing Salus Sanctuary, or scheduling an initial consultation does not automatically establish a provider-patient, therapist-patient, or other clinical treatment relationship.
A treatment relationship is established only after Salus Sanctuary completes its applicable intake and admission process, determines that its services are appropriate, completes required documentation and consents, and accepts the individual for treatment.

Our Services
Salus Sanctuary provides behavioral health services that may include Intensive Outpatient Programs (IOP), Partial Hospitalization Programs (PHP), individual therapy, group therapy and psychoeducation, medication management, telehealth, and other behavioral health services within our authorized scope of practice.
Services, schedules, providers, program structures, eligibility requirements, and availability are subject to change.
Information appearing on this website does not guarantee admission, appointment availability, acceptance into a particular program, insurance coverage, or that a particular level of care will be clinically appropriate.

Emergencies & Crisis Situations
Salus Sanctuary's website is not an emergency or crisis response service.
Do not use website forms, email, voicemail, or other non-emergency communication methods to seek immediate assistance.
If you are experiencing a medical or psychiatric emergency, believe you may harm yourself or another person, or believe someone is in immediate danger, call 911 or go to the nearest emergency department.
For mental health, suicide, or substance use crisis support in the United States, call or text 988 to reach the 988 Suicide & Crisis Lifeline.

Treatment & Clinical Information
Behavioral health treatment is individualized. Information about mental health conditions, substance use, medications, therapies, treatment approaches, or potential benefits appearing on this website is general information and may not apply to your individual circumstances.
Treatment recommendations are based upon individualized assessment and the professional judgment of appropriately qualified healthcare professionals.
Salus Sanctuary does not guarantee any particular treatment result or outcome.

Admission & Appropriate Level of Care
Not every individual who contacts Salus Sanctuary will necessarily be appropriate for our programs.
Admission and continued participation may depend upon clinical assessment, medical necessity, safety considerations, program criteria, and other applicable requirements.
Salus Sanctuary may determine that an individual's needs would be better served by another provider, specialized treatment program, emergency service, residential program, hospital, or another level of care.
When appropriate, we may recommend or facilitate a referral to another source of care.

Insurance & Payment Information
Information regarding insurance participation, benefits, coverage, pricing, or estimated costs is provided for general informational purposes.
Verification of insurance benefits is not a guarantee of coverage or payment.
Insurance companies ultimately determine eligibility, authorization, benefits, claim payment, deductibles, copayments, coinsurance, and other coverage matters.
Patients may be financially responsible for amounts not covered by insurance in accordance with applicable financial agreements and law.
Any prices displayed on our website are subject to change and may not represent a patient's final financial responsibility.
Please review our Refund Policy for additional information regarding payments, refunds, cancellations, and account credits.

Privacy & Confidentiality
Salus Sanctuary takes the privacy and confidentiality of individuals seeking or receiving behavioral health services seriously.
Use of this website is subject to our Privacy Policy.
Patients should also review our Notice of Privacy Practices for information regarding Protected Health Information (“PHI”), HIPAA, and patient privacy rights.
Certain behavioral health and substance use disorder records may receive additional confidentiality protections under applicable federal or Arizona law, including 42 CFR Part 2 when applicable.
Please avoid submitting unnecessary sensitive medical, financial, or personal information through general website forms unless specifically instructed to use an appropriate secure system.

Website Forms & Electronic Communications
Website forms, email, text messages, and other electronic communication methods may carry privacy and security risks.
Submitting an inquiry does not guarantee an immediate response.
General website forms, email, voicemail, or text messaging should never be used for emergencies or urgent clinical situations.
Information submitted through our website will be handled in accordance with our applicable privacy practices.

Telehealth
Certain Salus Sanctuary services may be provided through telehealth when clinically appropriate and legally permitted.
Telehealth availability may depend upon provider licensure, the patient's physical location at the time services are provided, clinical appropriateness, technology requirements, insurance or payer requirements, and applicable laws and regulations.
Mention of telehealth on this website does not guarantee that telehealth will be available or appropriate for every individual.

Website Accuracy
Salus Sanctuary makes reasonable efforts to keep the information presented on this website accurate and current.
However, healthcare information, regulations, program schedules, insurance participation, provider availability, pricing, services, and other information may change.
We do not guarantee that every piece of information on this website will always be complete, current, or free from error.
Salus Sanctuary reserves the right to modify, update, correct, or remove website content without prior notice.

Third-Party Websites & Services
Our website may contain links to third-party websites or services, including patient portals, electronic health records, scheduling systems, payment services, insurance resources, maps, social media platforms, or other online resources.
Salus Sanctuary does not control independently operated third-party websites and is not responsible for their availability, content, accuracy, security, accessibility, or privacy practices.
The inclusion of a third-party link does not necessarily constitute an endorsement of all information, products, or services offered by that third party.

Intellectual Property
Unless otherwise indicated, content created or owned by Salus Sanctuary—including our name, logo, branding, written content, graphics, photographs, videos, educational materials, and website design—is owned by or licensed to Salus Sanctuary and may be protected by applicable intellectual property laws.
Website content may be viewed and used for personal, non-commercial informational purposes.
You may not reproduce, republish, distribute, sell, modify, commercially exploit, or represent Salus Sanctuary content as your own without appropriate authorization, except where otherwise permitted by law.

Prohibited Website Use
You may not use this website to:
Engage in unlawful or fraudulent activity;
Attempt unauthorized access to Salus Sanctuary systems, accounts, or information;
Introduce viruses, malware, or other harmful technology;
Interfere with the security or operation of the website;
Impersonate another person or organization;
Submit knowingly false or fraudulent information;
Collect information about others without authorization; or
Use the website in a manner that infringes upon the rights of Salus Sanctuary or another person.
Salus Sanctuary reserves the right to restrict website access when reasonably necessary to protect our organization, patients, workforce, technology, or information.

Website Availability
Salus Sanctuary does not guarantee that this website or every feature will be continuously available.
The website may become temporarily unavailable because of maintenance, technical difficulties, security concerns, third-party service interruptions, or circumstances outside our reasonable control.

Limitation Regarding Website Use
To the extent permitted by applicable law, Salus Sanctuary is not responsible for losses resulting solely from reliance upon general informational content presented on this website, inability to access the website, or the operation of independently controlled third-party websites linked from this website.
Nothing in these Terms & Conditions is intended to waive or limit a legal right, professional duty, or responsibility that cannot legally be waived or limited.
These website terms do not alter Salus Sanctuary's professional responsibilities to individuals who have established a treatment relationship with us.

Accessibility
Salus Sanctuary is committed to improving the accessibility and usability of our website for individuals with disabilities.
Please review our Accessibility Statement for additional information or to report an accessibility concern.
If you have difficulty accessing information through our website, you may contact us at 602-935-1310 or contact@salusarizona.com for assistance.

Changes to These Terms
Salus Sanctuary may update these Terms & Conditions periodically to reflect changes to our website, services, operations, or applicable requirements.
Changes will be posted on this page with an updated revision date. Continued use of the website following an update constitutes acceptance of the revised terms to the extent permitted by applicable law.

Governing Law
These Terms & Conditions are governed by applicable federal law and the laws of the State of Arizona, except where another jurisdiction's law is required to apply.

Contact Us
If you have questions regarding these Terms & Conditions or the Salus Sanctuary website, please contact:
Salus Sanctuary LLC
North Scottsdale, Arizona
Phone: 602-935-1310
Email: contact@salusarizona.com
For questions concerning privacy or health information, please review our Privacy Policy and Notice of Privacy Practices.

Important Emergency Notice
Salus Sanctuary is not an emergency or crisis response service.
If you are experiencing a medical or psychiatric emergency, call 911 or go to the nearest emergency department.
For mental health, suicide, or substance use crisis support in the United States, call or text 988.