Refund & Cancellation Policy

What to include in the Refund Policy

Advance Payments and Deposits
 

Salus Sanctuary may require a deposit or advance payment before admission, enrollment, an appointment, or the start of certain services.

Unless otherwise disclosed in writing, an advance payment will be applied toward the patient's financial responsibility for services provided.

If services paid for in advance are not provided, any amount eligible for refund will be determined after Salus Sanctuary reviews the patient's account, services rendered, outstanding balances, insurance activity, applicable cancellation requirements, and other financial obligations.

Salus Sanctuary will not retain payment for clinical services that were not provided when applicable law requires the amount to be returned.

Program Discontinuation
 

Participation in an IOP, PHP, group program, or other structured treatment program does not guarantee completion of the entire program.

If a patient voluntarily withdraws, is discharged, transfers to another level of care, or otherwise stops participating, the patient's account will be reviewed based on services actually provided and any applicable financial agreement.
 

Discontinuation of a program does not eliminate responsibility for services already received.

When an eligible credit remains after the account has been reconciled, Salus Sanctuary will process the appropriate refund or credit.

Appointment Cancellations and No-Shows
 

We understand that schedules and circumstances can change.
 

Patients are encouraged to provide as much advance notice as possible when an appointment must be canceled or rescheduled.

Salus Sanctuary may establish cancellation or no-show fees for certain appointments or services. Any applicable fee and required cancellation period will be disclosed to the patient through the applicable financial agreement, consent forms, scheduling process, or other written notice.

Cancellation and no-show fees are generally not billed to insurance and may be the patient's responsibility.

Exceptions may be considered for emergencies or other circumstances at Salus Sanctuary's discretion and as required by applicable law.

Insurance Payments and Adjustments

Verification of insurance benefits is not a guarantee that an insurance company will pay for services.

When insurance is used, the patient's final financial responsibility may change after the health plan processes a claim.

Salus Sanctuary may adjust an account based on:

• Insurance payments;

• Contractual adjustments;

• Deductibles;

• Copayments;

• Coinsurance;

• Denied claims;

• Corrected claims;

• Coordination of benefits; or

• Other payer determinations.

If a patient's account develops a verified credit balance after insurance processing and account reconciliation, Salus Sanctuary will issue an appropriate refund or otherwise resolve the credit balance in accordance with applicable law and payer requirements.

Overpayments

If Salus Sanctuary determines that a patient has overpaid, we will review and reconcile the account.

Verified amounts owed back to the patient will be refunded in accordance with applicable legal, contractual, and payer requirements.

We may contact the patient if additional information is needed to process a refund.
 

Refund Method
 

When possible, approved refunds may be returned to the original payment method.

If that is not reasonably possible, Salus Sanctuary may issue the refund through another appropriate method.

Processing times may vary depending on the payment method, financial institution, insurance processing, and circumstances of the refund.

Promotional Offers and Packages
 

If Salus Sanctuary offers a promotional rate, prepaid package, class series, or other special arrangement, additional refund or cancellation terms may apply.

Any additional terms will be disclosed when the applicable service or package is purchased.

Clinical services will not be represented as guaranteeing a particular treatment outcome.
 

Clinical Outcomes
 

Behavioral health treatment is individualized, and treatment outcomes cannot be guaranteed.

A refund will not ordinarily be issued solely because a patient believes treatment did not produce a particular desired outcome.

Nothing in this policy limits a patient's rights under applicable law or Salus Sanctuary's professional responsibilities regarding the care it provides.

Refund Requests
 

Questions or requests concerning a payment, credit balance, or potential refund should be directed to Salus Sanctuary.

Please include enough information for us to identify the applicable account or transaction. For your privacy, please do not send unnecessary medical or sensitive health information through unsecured email.

Salus Sanctuary LLC
Scottsdale, Arizona

Phone: 602-935-1310
Email: Contact@salusarizona.com

Changes to This Policy
 

Salus Sanctuary may update this Refund & Cancellation Policy as its services, financial practices, payer requirements, or applicable laws change.

The current version will be posted on this website with its effective or updated date.
 

Nothing in this policy is intended to eliminate or restrict any refund, reimbursement, or other financial right required by applicable federal or Arizona law.